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Industry

Use machine data for commissioning and service

Connect your machines to the IoT Data Hub and use the data directly for commissioning, diagnostics, and digital customer services. Dashboards are built-in; AI pipelines and AI notebooks accelerate data preparation and customized analyses.

Typical initial situation

Where machine builders see concrete benefits

For machine builders, significant added value typically arises in three phases: during commissioning and ramp-up, through technical service at the customer’s site, and through the implementation of additional digital offerings based on existing machine data. To achieve this, a solution is needed that provides technical transparency within the machine while remaining open enough to support OEM- and customer-specific applications built on top of it.

Commissioning and ramp-up

Technical transparency from the early stages of a project.

Technical Support

Make machine data available for service and diagnostics.

Additional Digital Services

Expansion to include OEM-specific applications and user interfaces.

Life cycle

From commissioning to ongoing customer operation

Machine data can be used both for technical root cause analysis during ramp-up and for subsequent service and analysis functions at the customer's premises if it is consistently recorded and structured at an early stage.

  • Technical transparency in the early project phases
  • Make machine data available for service and diagnostics
  • Expansion to include OEM-specific applications and surfaces
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Platform basis for machine builders
Quicker technical isolation of ramp-up problems

Quicker technical isolation of ramp-up problems

For new machines or lines, the decisive factor is whether deviations result from process parameters, tool states, workpiece carriers or test conditions. The technical context of the system must be visible for this.

Provide remote support based on real system data

Provide remote support based on real system data

In the event of a service call, not only messages but also process history, parts reference and technical history are helpful. This allows problems to be assessed more specifically from a distance.

Provide data-driven services as part of the machine offering

Provide data-driven services as part of the machine offering

Machine builders can provide analysis and transparency functions as part of their product offering instead of implementing each solution as an isolated project.

Modules for OEM-related data and analysis functions

These areas are particularly relevant for machine manufacturers if reusable products or services are to be created from machine data.

Commissioning and ramp-up

  • Station and process viewEvaluate anomalies early on in the technical context of the machine.
  • Error and alarm patternsClassify recurring problems into set-up, test and ramp-up phases.
  • Parts and process referenceLink product quality with parameters, carriers and processing steps.

Digital services for customers

  • Transparency on the customer sideProvide analyses and evaluations as part of the delivered machine.
  • Remote diagnosticsGuide service and engineering teams more quickly to relevant data and contexts.
  • White label and expansion capabilitySupplement your own additional modules and interfaces on a platform basis.

Technical basis

  • Open interfaces and SDKsEasy integration into existing OEM or customer environments.
  • On-prem and customer-side operationUse Edge modules to enable data collection in accordance with customers' security, network, and data requirements.
  • Platform + analysis modulesRun connectivity, dashboards, and custom analyses in one platform.

Matching products and modules

Depending on the offering model, platform, standard analyses and open development layers can be combined.

Platform Base

IoT Data Hub

Connect machines, store data, and analyze it in dashboards—all on a single platform. AI pipelines and AI notebooks help you implement machine-specific processing and analytics more quickly.

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Product and module combinations

For OEM and custom scenarios

Supplementary Module

Manufacturing Insights

This extension of the IoT Data Hub provides ready-made analyses for machine states, errors, processes, and part histories on delivered machines or lines.

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Supplementary Module

Developer tools

For your own OEM-specific interfaces, services and extensions on the same platform basis.

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30-minute product demo

Start with one machine and one service question

In a workshop, we connect the first data sources and select a specific diagnostic or analytical task. We turn it into a pilot whose value your engineering or service team can assess in use.

Request a 30-minute demo